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Exchanges and Return Policy

Exchanges and Return Policy

You are entitled to an refund or an exchange within 30 days following the date of purchase. To be eligible, the items must not have been worn and they must have all the original labels on them. Also, they must be in the original packaging in the same condition that you received them. We can't cancel or refund any order that was purchased on sale or using a promotional code.


We can give you a store credit of the amount you paid for your articles so you can exchange the article for another product. Please email returns@bycassandre.com to authorise the return and get a new Exchange Form. Do not forget to include the Exchange Form in the package so we can contact you when we receive it. Store credits will be issued within 2 to 3 business days upon receiving the exchange items. Also, make sure that the parcel is sent as a return and not as a purchase, the value of the package must be 0$. Take note that if we must pay for duty taxes, the package will be return to you.

 

ByCassandre is not responsible for any shipping costs related to exchanges/refunds or for any loss of items during shipping. Customs duties, tax, general sales tax, value added tax or import tariffs may be assessed by the customs authorities of the importing country depending on the contents and destination country of your shipment. If there is a duty, it is the customer's responsibility to pay.