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Exchanges and Return Policy


You are entitled to an exchange within 7 days of your purchase for a store credit only. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging including all tags. All items discounted, purchased on sale or using a promotional code are final sale and cannot be exchanged. We can't cancel or refund any order.

Store credits will be issued within 2 to 3 business days upon receiving the exchange items. byCassandre is not responsible for any shipping costs related to exchanges item/s or for any loss of items during shipping.

Please email to authorise the return and get a new EXCHANGE FORM. Make sure you fill out and place it in the returning package so that we can issue you with a store credit.

Customs duties, tax, general sales tax, value added tax or import tariffs may be assessed by the customs authorities of the importing country depending on the contents and destination country of your shipment. If there is a duty, it is the customer's responsibility to pay.