Exchanges and Return Policy




WE DO NOT ACCEPT ANY RETURNS ONLY EXCHANGES

You are entitled to an exchange within 7 days of your purchase for a store credit only. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging including all tags. All items discounted, purchased on sale or using a promotional code are final sale and cannot be exchanged.

Store credits will be issued within 2 to 3 business days upon receiving the exchange items. Cassandre inc. is not responsible for any shipping costs related to exchanges item/s or for any loss of items during shipping.

Please email returns@bycassandre.com to authorise the return and download the EXCHANGE FORM. Make sure you print, fill out and place it in the returning package so that we can issue you with a store credit.

Thank you 

Team Cassandre inc.